Emotion Labor in Organized Care Facilities

A. Emotion Labor

1. Situate organized care in the emotion labor literature
2. Define emotion work and emotion labor
3. Describe job characteristics that call for emotion labor
4. Describe how the performance of emotion labor can have two outcomes (surface acting & deep acting)
5. Define emotion display rules and describe how communication is central to their existence

B. Emotion Dissonance

1. Define emotion dissonance
2. Describe how organizations have been found to create emotion dissonance
3. Detail the negative aspects of emotion dissonance
4. Detail the positive aspects of emotion dissonance

C. Emotion Labor in Nursing Homes

1. Describe Lopez (2006) research on emotion labor in nursing homes. Pose RQ1: How do employees of nursing homes manage emotion?
2. Discuss how emotion labor is "learned" in organizations. Pose RQ2: How are employees of nursing homes socialized to manage emotion?